Data export

A full data export gives a Tenant Admin a complete copy of the organisation’s data, for portability, a backup, or off-boarding.

Who can request it

Only a Tenant Admin (or Villva staff) can start a full data export.

Request an export

1. Open Reports → Data export.
2. Click Start export.
3. The export runs in the background, you can carry on working, and its status is shown on screen while it works.
4. When it finishes, you receive a notification by email letting you know it is ready.

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Add a short recording here: a Tenant Admin clicking Start export, the status updating while it runs in the background, and then downloading the finished archive from the link.

What you get

• A single archive containing all of your organisation’s data as CSV files, plus a summary (manifest) file that describes what’s inside.
• The archive holds only your organisation’s data.
• The finished file is offered as a secure, private download link that expires after a short time, so download it promptly.

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Add a screenshot here: the Data export page showing the Start export button and the status of a finished export with its download link.

Limits

• Only one export can be running at a time for your organisation. If you try to start another while one is still in progress, it is refused, wait for the first to finish.
• Every export is recorded, who requested it, when, the reference for the file produced, and each time it is downloaded.